Overcharging

During the process of our jobs, our office managers ensure regular visits are undertaken to inspect works we regularly carry out random visits on-site to ensure none of our workmanship is slacking, the materials we use get supplied from quality suppliers we work closely with suppliers regularly ensuring we are working with quality materials at extremely competitive prices. We understand quality materials provide an excellent finish combined with quality workmanship.

We charge accordingly and fairly for our work. We always charge according to our quoted charges. We believe in giving a value-for-money service, as we rely on the recommendations of satisfied customers.

Our policy on overcharging is unequivocal, and we do not tolerate it. In the unlikely event that any of our engineers ever deliberately disregard this policy then they will be dismissed. All times charged can be checked with our high-tech tracking system; materials costs can be checked with receipts.

We will always take accountability for our charges and if you think that you have been overcharged, please call our 24-hour manned office. We will resolve your issue, substantiating the times charged for, and material costs. If you find that you were overcharged, then a credit will be made accordingly.

One Renovations will:

Not overcharge customers under any circumstances.
Not carry out any unnecessary work.
Make sure that we only charge for time spent at a job and the number of hours worked.
Not talk customers into any work that is not needed.
Not charge for any wasted or unnecessary time when undertaking your work.
Not charge for two tradesmen on two-handed work unless necessary – an apprentice will be used wherever possible.
Not charge an excessive trade markup on materials – a maximum of up to 25% is company policy.
Make sure that the cost of any fixed-price work is within 10% of that which the job would have cost at our hourly rates.
Not charge for unnecessary time spent away from the job, and always keep customers informed when leaving the job.
Not charge for tea and lunch breaks.
Not charge for non-work-related phone calls, or engage in them during working time.
Not charge for excessive time spent collecting materials. Collection times over 60 minutes must be agreed with the customer.
Make sure that any estimated work that is costed at our day rate of 10 hours.
Make sure that we work a full 10-hour day when on a day rate.
Make sure we present an invoice showing a comprehensive description of work, with a full breakdown of labour & materials.